Privacy Policy

One Luxe Journey is a boutique luxury travel advisory owned and operated by Penny Matthews, a sole proprietor based in Leduc, Alberta. This policy explains what personal information we collect through oneluxejourney.ca and our related channels, how we use it, and the choices you have. In this policy, “we,” “us” and “One Luxe Journey” mean Penny Matthews operating as One Luxe Journey.

We handle personal information in line with Alberta’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). One Luxe Journey is an independent affiliate of The Travel Agent Next Door (TTAND), part of Travel Leaders Network, which acts as our host agency.

We collect only what we need to respond to you and help you plan your travel.

Information you give us

• ✦Contact details: your name, email address and phone number when you fill out a form, download a guide, take one of our quizzes, book a consultation or message us.
• ✦Quiz answers: your responses to our travel-style quizzes, so we can send you your results and suggestions that fit.
• ✦Consultation details: the date and time you choose and any notes you share when booking a call through Calendly.
• ✦Messages: what you send us by email, Instagram, Facebook Messenger or WhatsApp.

Information collected automatically

When you visit our website, cookies and similar tools collect technical information such as your IP address, browser and device type, the pages you view, and the site that referred you. See “Cookies, analytics and advertising” below.

What we do not collect on this website

Our website does not ask for passport numbers, dates of birth, health or mobility details, dietary needs, emergency contacts or payment card details. When you book a trip, that information is gathered separately through secure forms, as described in “Booking your travel” below.

We use your personal information to:

• ✦reply to your questions and messages
• ✦send you the guides, quiz results and emails you asked for
• ✦schedule and hold your consultation
• ✦plan and book your travel, if you choose to work with us
• ✦understand how visitors use our website so we can improve it
• ✦show our ads on Facebook and Instagram to people likely to be interested, and measure how they perform
• ✦meet our legal, tax and accounting obligations

We do not sell, rent or trade your personal information. If we ever want to use it for a purpose not listed here, we will ask for your consent first.

Cookies are small text files stored by your browser. Some keep our website working properly; others help us understand visits and measure our advertising.

• ✦Google Analytics: gives us combined statistics about how people find and use our site, such as popular pages and time spent. It does not tell us who you are. You can opt out with the Google Analytics opt-out browser add-on.
• ✦Meta Pixel: a small piece of code from Meta (Facebook and Instagram) that tells us when an ad led to a website visit or sign-up, and lets us show our ads to people who have visited our site. Meta may connect this activity to your Facebook or Instagram account under its own privacy policy. You can manage this in your Facebook or Instagram ad settings.

You can set your browser to refuse or delete cookies. Some parts of the site may not work as intended if you do.

Our email list

When you download a guide or take a quiz, we add you to our email list through MailerLite. We only send marketing emails with your consent, as required by Canada’s Anti-Spam Legislation (CASL). Every email includes an unsubscribe link, or you can email hello@oneluxejourney.ca. We will process your request within 10 business days.

Instagram and Facebook messages

We use ManyChat to send automated replies when you comment on a post or send us a message. ManyChat may receive your name, your public profile information and anything you choose to share, such as your email address.

WhatsApp

If you choose to message us on WhatsApp, your phone number and messages are handled through WhatsApp, which is owned by Meta.

Consultation bookings

When you book a call, Calendly collects your name, email address, the time you choose and any notes you add, and sends us the booking.

When you decide to book, we need more detailed information to make your reservations. This can include passport details, dates of birth, emergency contacts, travel insurance details, and any health, mobility or dietary needs you want us to pass on. We collect it through secure forms provided by our host agency, TTAND, and through Tern, the client management system we use to manage your trip.

We share this information only with the people needed to complete and support your booking: TTAND, and the cruise lines, rail and air carriers, hotels, tour operators and insurance providers involved in your trip. Health and mobility details are used only, with your consent, to arrange the support you have asked for.

Payments

You pay the cruise line or travel supplier directly, and they process your card. One Luxe Journey does not collect or store your payment card details.

Once your information is with a supplier, their own privacy policy applies. Some suppliers are outside Canada, and the laws of those countries, including border and security rules, may require them to share passenger details with authorities.

We use trusted service providers to run our business, and most of them store information outside Canada, mainly in the United States. While your information is there, it may be subject to the laws of that country, including access by courts or government authorities.

We only give these providers the information they need to do their work for us. For more information about our use of service providers outside Canada, or to ask a question about it, contact our privacy contact listed at the end of this policy.

We sell digital travel guides through a third-party online store. When you buy a guide, that platform processes your payment, and we receive your name, email address and order details so we can deliver your guide and help with any questions. We never see or store your full payment card details.

We keep personal information only as long as we need it for the purposes above, or as long as the law requires. Business and tax records are generally kept for six years. After that, we delete it or make it anonymous.

We use reasonable safeguards to protect your information, including password-protected accounts, two-step verification where available, and reputable service providers. No website or method of storage is completely secure, so we cannot guarantee absolute security.

You can ask us to:

• ✦tell you what personal information we hold about you and how it has been used
• ✦correct information that is wrong or out of date
• ✦withdraw your consent to our use of your information (this may limit our ability to plan or book travel for you)
• ✦stop sending you marketing emails

Send your request to the privacy contact below. We may ask you to confirm your identity first, and we will respond within 45 days. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta.

Our website and services are meant for adults. We do not knowingly collect personal information from anyone under 18 through this website. When a family trip includes children, we collect their details only from a parent or guardian, for the purpose of booking the trip.

Our website links to cruise lines, travel suppliers and other sites we think you will find useful. We are not responsible for their privacy practices, so please read their privacy policies before sharing information with them.

We may update this policy as our business and tools change. We will post the new version on this page with a new effective date. If we make a significant change to how we use information you have already given us, we will ask for your consent first.

Penny Matthews is responsible for how One Luxe Journey handles personal information. Please contact her with any questions, requests or concerns about this policy.

Penny Matthews, Owner and Privacy Contact
One Luxe Journey
Leduc, Alberta T9E 0M3
hello@oneluxejourney.ca · 780-246-4456

For questions about information collected through our host agency’s booking forms, you can also contact The Travel Agent Next Door, 1003-55 York Street, Toronto, Ontario M5J 1R7, 1-855-727-8126.